India’s Global Capability Centers (GCCs) are undergoing a transformative phase in 2025, evolving from traditional support hubs to strategic innovation centers. This shift is driven by technological advancements, sectoral diversification, and a focus on talent development. As businesses worldwide seek efficient and innovative solutions, India’s GCCs stand at the forefront, offering unparalleled opportunities.

The Evolving Landscape of GCCs in India

India’s GCC ecosystem is poised for significant growth. Projections indicate an increase from 1,700 centers in 2024 to between 2,100 and 2,200 by 2030, with the market size expected to reach $105 billion.

Several factors contribute to this growth:

• Skilled Talent Pool: India boasts a vast pool of tech-savvy professionals, making it an attractive destination for GCCs.
• Cost Efficiency: Operational costs in India remain competitive, offering value without compromising quality.
• Government Support: Initiatives like Karnataka’s GCC Policy 2024–2029 provide incentives and infrastructure support.
• Technological Advancements: India’s emphasis on AI, cloud computing, and digital transformation aligns with global business needs.

Key Trends Shaping GCCs in 2025

1. Technological Integration

GCCs are increasingly adopting technologies like AI, machine learning, and automation to enhance operations. This integration facilitates predictive analytics, efficient supply chain management, and improved customer interactions.

2. Sectoral Diversification

While IT and BFSI sectors have traditionally dominated, new industries like semiconductors, energy, and healthcare are establishing GCCs in India, reflecting a broader adoption of the model.

3. Talent Development

With the evolving demands of GCCs, there’s a heightened focus on upskilling and reskilling the workforce. Programs emphasizing leadership, cross-functional training, and technological proficiency are becoming standard.

4. Hybrid Work Models

Post-pandemic, GCCs are embracing hybrid work environments, balancing remote work with in-office collaboration to optimize productivity and employee satisfaction.

Emerging Growth Sectors

Several sectors are witnessing a surge in GCC establishments:

• Healthcare and Pharmaceuticals: Companies like Sansovi are investing heavily in Indian GCCs for R&D and digital initiatives.
• Retail and E-commerce: The digital retail boom necessitates advanced analytics and customer experience centers.
• Manufacturing and Aerospace: Firms like RTX Corp are expanding their Indian GCCs to support global operations.

Sansovi: Revolutionizing GCC Establishment in India

Navigating the complexities of setting up a GCC in India requires expertise and local insights. Sansovi offers a comprehensive “GCC as a Service” model, streamlining the process from inception to operation.

Key Features of Sansovi’s Offering

• End-to-End Solutions: From infrastructure setup to talent acquisition, Sansovi manages all aspects of GCC establishment.
• Customized Strategies: Understanding that each business is unique, Sansovi tailors solutions to align with specific organizational goals.
• Technology Integration: Leveraging the latest in AI, cloud computing, and automation to ensure GCCs are future-ready.
• Compliance and Governance: Ensuring adherence to local regulations and international standards.

Why Choose Sansovi?

• Expertise: A team of professionals with deep industry knowledge and local market understanding.
• Efficiency: Accelerated setup timelines without compromising on quality or compliance.
• Scalability: Solutions designed to grow with your business, ensuring long-term success.

Conclusion

As GCCs continue to shape the global business landscape, India’s position as a hub for innovation and efficiency becomes increasingly prominent. With the right partner, businesses can harness the full potential of India’s offerings.

Ready to embark on your GCC journey in India?

Contact Sansovi Today to discover how we can facilitate your expansion and drive success.