India’s GCC Workforce: Leading AI, Product, and Global Delivery

Introduction: India’s GCC Workforce at the Forefront of Innovation

Over the past decade, India’s Global Capability Centres (GCCs) have evolved from back-office arbitrage units to strategic hubs powering artificial intelligence, product innovation, and global delivery. With over 1,700 GCCs operating in India today and projections reaching 2,100+ by 2030, the India GCC workforce is leading a transformative shift in how global enterprises innovate and operate.

As clients pivot toward automation, personalization, and digital-first strategies, GCCs staffed by India’s deep engineering talent are emerging as GCC innovation hubs, tasked with delivering AI-first products and global-scale solutions. In this blog, we unpack how India’s GCC workforce is mastering AI, product delivery, and global operations and how Sansovi’s GCC-as-a-Service platform positions clients to capitalize fully on this dynamic ecosystem.

1. The AI Momentum: From Automation to Innovation

India’s GCCs are rapidly embracing generative AI and advanced automation:

• Nearly 70% of GCCs in India are actively investing in generative AI (GenAI) as a core growth engine.
• Multinational giants like McDonald’s and Tesco are leveraging their India GCCs for critical AI functions analytics, automation, predictive maintenance driven by India’s talent-rich engineering workforce.
• Top-tier GCCs are establishing AI Centers of Excellence; BCG reports suggest over 90% of top-performing centres have done so in the last 18 months.

The GCC AI capabilities in India are setting new benchmarks for global enterprises looking to innovate fast and scale smart. GCCs are transitioning from support arms to core innovation engines.

Sansovi advantage: With GCC-as-a-Service, Sansovi enables enterprises to seamlessly integrate AI/ML-first strategies. Whether you’re building GenAI agents or deploying predictive analytics, Sansovi provides turnkey setup from infrastructure to center-of-excellence ramp-up.

2. Product Development: GCCs as Full-Stack Innovation Touchpoints

The India GCC workforce increasingly drives product development:

• What used to be back-office support functions are now evolving into full-stack innovation labs, owning global product roadmaps and delivery cycles.
• AI builders and architects are taking center stage creating scalable architectures, integrating microservices, and enabling embedded leadership in product lifecycles.

This shift empowers India’s GCC workforce to deliver end-to-end product solutions from ideation and UX to backend architecture, AI integration, and global rollout.

Sansovi advantage: Sansovi’s GCC-as-a-Service supports product delivery through structured squads, DevOps pipelines, and governance frameworks. Launch faster global products built by expert GCC teams, powered by India’s developers with global delivery agility.

3. Global Delivery Excellence: Seamless, Strategic Execution

India’s GCCs are redefining global operationsc to delivering global services with local agility:

• GCC revenue has grown at a CAGR of 11% since 2015, all while overtaking traditional IT players in agility and revenue growth.
• GCCs now contribute 23% of India’s IT exports, up from 18% in 2015.
• Today’s India GCC workforce is delivering across operations, finance, R&D, product, AI, and customer experience emphasizing global delivery center India capabilities.

Sansovi advantage: Through GCC-as-a-Service, Sansovi ensures global delivery consistency using proven delivery frameworks, SLAs, and governance. With India’s top-tier talent, Sansovi helps organizations build reliable, scalable GCCs that sync directly with global strategies.

4. GCC Talent & Workforce Evolution in India

India’s GCC workforce strategy is evolving fast in hiring, upskilling, and geography:

• GCC hiring now emphasizes AI, cybersecurity, product roles, and domain-specific expertise, with AI-powered recruitment and predictive hiring tools driving efficiency.
• A significant shift toward Tier-2 cities like Jaipur, Coimbatore, Kochi, and Mohali is underway- these offer lower costs, reduced attrition, and emerging talent pools.
• Policy moves such as Karnataka’s “KATALYST” and Tamil Nadu’s “GCC One” single-window system are easing the process for GCC setup, helping accelerate workforce deployment.

Sansovi advantage: With GCC-as-a-Service, Sansovi navigates talent solution intricacies from urban to Tier-2 planners leveraging regional advantages with policy insight and recruitment agility. We help you optimize GCC workforce composition to be both cost-effective and innovation-driven.

5. Why Sansovi? The Smart GCC-as-a-Service Partner

Challenges Without Support	Sansovi GCC-as-a-Service Benefits
Complex AI integration and GenAI tooling	AI CoEs and pipelines ready-to-launch
Managing full-product delivery in remote centers	Structured SDLC, agile squads, delivery backbone
Navigating multiple cities and talent pools	Strategic location planning (Tier-1/2), hiring expertise
Regulatory and operational fragmentation	Local policy guidance (e.g., “KATALYST”), seamless onboarding
Inefficient recruitment	AI-based predictive hiring tools for faster talent sourcing

Conclusion: India GCC Workforce – Your Innovation Catalyst

India’s GCC workforce is at the nexus of global digital transformation. Spearheading AI, product innovation, and seamless global delivery, these centers are no longer a support function they’re strategic assets.

Sansovi’s GCC-as-a-Service model empowers organizations to tap directly into this powerhouse fast, efficiently, and compliantly. Build innovation-led GCCs across India’s tech hubs and rising Tier-2 cities without the overhead or friction.

Ready to lead with innovation?
Start Your GCC-as-a-Service Journey with Sansovi